Your Privacy Choices

Privacy Policy
Last updated: July 17, 2026

At Clevershelf (operated by EarnBit Trading Company Limited, Rm. 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong), we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we use it. We keep things simple—no legal jargon, just straight talk.

1. What information we collect

We collect information in a few different ways:

• When you place an order: We ask for your name, billing address, shipping address, email address, phone number, and payment details. We need this to process your payment, ship your order, send you tracking updates, and handle customer service if anything goes wrong.

• When you create an account (if applicable): We store your name, email, and password (encrypted) so you can check order history and save your preferences.

• When you contact us: If you email us at FriedrichAbbottuh@outlook.com or use our contact form, we keep your message, email address, and any other info you choose to share. This helps us reply to you and improve our responses.

• When you browse our site: Like most websites, we collect basic browsing data via cookies and server logs. This includes your IP address, browser type, operating system, the pages you visit, the time you spend on each page, and the website you came from (if you clicked a link). This helps us understand what products interest you, fix technical issues, and make the site faster.

• When you leave a review or comment: If you post a product review or testimonial, we collect your name and the content you submit. We may publish these (with your permission) on our site or social media.

2. How we use your information

We use your info for these specific purposes:

• Process and fulfill your orders (including payment, shipping, and returns)

• Send you order confirmations, shipping updates, and delivery notifications

• Respond to your questions, complaints, or return requests

• Improve our website, products, and customer service

• Send you promotional emails about new products or special offers (only if you've opted in or if you've purchased from us before—and you can unsubscribe anytime)

• Prevent fraud and protect our website from malicious activity

We do not sell your personal information to third parties. Period.

3. Who we share your information with

We don't share your data with random companies. However, to run our store, we work with a few trusted partners who help us deliver your orders and process payments. We only share the minimum information needed for them to do their job:

• Payment processors (like PayPal or credit card gateways) – to securely charge your card.

• Shipping carriers (like USPS, UPS, DHL, or local couriers) – to deliver your package.

• IT and hosting providers – to keep our website running and secure.

• Email service providers – to send you order updates and (if you opt in) marketing emails.

All these partners are contractually obligated to protect your data and use it only for the specific services they provide to us.

4. Cookies – the boring but necessary part

We use cookies (small text files stored in your browser) to:

• Remember what's in your shopping cart

• Keep you logged in if you have an account

• Understand how you use our site so we can improve it

• Show you products that might interest you

You are in control. Most browsers allow you to block or delete cookies. If you turn them off, our site may still work, but some features (like your cart) might not function properly.

5. Marketing emails – and how to stop them

If you've bought something from us, we may send you occasional emails about similar products, restocks, or discounts. We do this because we think you might be interested, and we always include an "Unsubscribe" link at the bottom of every email.

If you'd rather not hear from us, just click that link or reply to any email and ask to be removed. We'll stop within a few days. No hard feelings.

6. Your rights

Depending on where you live (especially if you're in California, the EU, or other regions with privacy laws), you have certain rights regarding your personal data:

• Access: Ask us what information we have about you.

• Correction: Ask us to fix any incorrect or incomplete data.

• Deletion: Ask us to delete your data (subject to legal obligations like tax records).

• Opt-out: Tell us not to use your data for marketing or targeted ads.

• Data portability: Request a copy of your data in a machine-readable format.

To exercise any of these rights, just email us at FriedrichAbbottuh@outlook.com. We'll respond within 30 days (usually much faster). We may ask for proof of identity to protect your privacy.

7. How long we keep your data

We keep your order information as long as we need it for:

• Warranty and customer support purposes

• Tax and accounting requirements (typically 5–7 years, as required by Hong Kong law)

• Fraud prevention and legal compliance

After these periods, we delete or anonymize your data. If you ask us to delete your data earlier, we'll do so unless we're legally required to keep it.

8. Where your data goes

Our website is hosted on servers located outside of Hong Kong (typically in the United States or other regions). When you place an order, your data may be transferred across international borders to our payment processors, shipping partners, and hosting providers.

We ensure that any cross-border data transfers are protected by appropriate safeguards, such as standard contractual clauses or equivalent legal mechanisms. By using our site, you consent to this transfer.

9. Security

We take reasonable steps to protect your data from unauthorized access, loss, or theft. We use:

• SSL encryption (you'll see the padlock in your browser) for all data transmitted between you and our site

• Secure payment gateways that comply with PCI-DSS standards

• Restricted access to your personal data within our team (only staff who need it for order fulfillment can see it)

While no system is 100% secure, we do our best to keep your data safe. If we ever discover a data breach, we'll notify you and the relevant authorities as required by law.

10. Children's privacy

Our website and products are intended for adults (age 18 and over). We do not knowingly collect personal information from children under 13. If you believe we have accidentally collected data from a child, please contact us immediately and we'll delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make significant changes, we'll post a notice on our homepage or send you an email (if we have your address). The "Last updated" date at the top of this page will always reflect the latest version.

12. Contact us

If you have any questions, concerns, or requests about your privacy or this policy, please reach out:

Clevershelf (EarnBit Trading Company Limited)
Email: FriedrichAbbottuh@outlook.com
Address: Rm. 517, New City Centre, 2 Lei Yue Mun Road, Kwun Tong, Hong Kong

We're real people and we actually reply. 😊