Shipping Policy

Shipping Policy
Last updated: July 17, 2026

Where we ship
We currently ship to addresses in the United States, Canada, Australia, New Zealand, and over 130 other countries and regions worldwide, including but not limited to:

Aruba, Anguilla, Antigua and Barbuda, Barbados, Bahamas, and many more. (You can see the full list of available countries at checkout—if your country shows up, we ship there.)

Please note: Shipping times, available carriers, and costs vary by destination. All estimates provided at checkout are calculated in real-time based on your location.

Processing time
Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays). During peak seasons or promotional events, processing may take an additional 1–2 business days. You will receive a confirmation email once your order has been shipped.

Shipping methods & estimated delivery times
Shipping costs are calculated at checkout based on your location, package weight, and the shipping method you select.

Please note: These are estimated delivery times provided by our carriers. Actual delivery may vary due to weather, customs clearance, or carrier delays. Once we hand your package to the carrier, we are not responsible for delays caused by the carrier or external factors.

Customs, duties & taxes
All orders are shipped from Hong Kong. Your package may be subject to import duties, taxes, or customs clearance fees imposed by U.S. Customs and Border Protection. These fees are NOT included in our product prices or shipping charges, and they are your sole responsibility. We recommend contacting your local customs office for more information before placing your order. We are not responsible for any delays caused by customs processing.

Tracking your order
Once your order is shipped, we will send you a shipping confirmation email containing a tracking number. You can use this number to track your package on the carrier's website. Please allow up to 24 hours for the tracking information to update after you receive the email.

Incorrect shipping address
You are responsible for providing accurate shipping information at checkout. If you realize you entered a wrong address, please contact us immediately at FriedrichAbbottuh@outlook.com. We will do our best to correct it before dispatch. However, if your order has already been shipped, we cannot reroute it, and we are not responsible for packages delivered to the wrong address provided by you.

Lost or stolen packages
Once the carrier marks your package as "Delivered," we consider the shipment complete. We are not responsible for lost or stolen packages after delivery confirmation. If you believe your package was stolen, please contact the carrier and file a claim with them directly. We recommend shipping to a secure location or requiring a signature at checkout (if available) for high-value orders.

Shipping restrictions
We do not ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a physical street address for delivery.