Returns & Exchanges

Returns & Exchanges Policy
Last updated: July 17, 2026

Our 30-day return window
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item within 30 days from the date you received it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In its original packaging (including all accessories, tags, and documentation if applicable)

Satisfaction guarantee on first purchase
We offer a 30-day satisfaction guarantee on your first purchase with us. This applies to used items as well—if you try it out and it's just not for you, you're still covered. Simply let us know and we'll assist with the return. Return shipping costs are still your responsibility in this case.

Non-returnable items
The following items cannot be returned:

• Gift cards

• Downloadable software or digital products

• Perishable goods (e.g., food, flowers)

• Intimate or sanitary goods (e.g., underwear, swimwear, personal care items) for hygiene reasons

• Hazardous materials, flammable liquids, or gases

• Any items marked as "Final Sale" or "Non-returnable" at the time of purchase

Partial refunds (if applicable)
In the following situations, we may issue a partial refund (at our discretion):

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

• Any item returned more than 30 days after delivery (we may still accept it but deduct a restocking fee or issue store credit)

How to start a return
To initiate a return, please email us at FriedrichAbbottuh@outlook.com with:

• Your order number

• The item(s) you wish to return

• The reason for return (so we can improve!)

We will reply within 1–2 business days with return instructions and the return address.

Return shipping costs

• If the return is our fault (wrong item shipped, defective product, or damage during transit): We will cover the return shipping costs. Please send us photos of the issue so we can process this faster.

• If you changed your mind, ordered the wrong size, or no longer need the item: You are responsible for the return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. We are not responsible for lost or stolen return packages.

Refund process
Once we receive and inspect your return, we will send you an email confirmation. If approved, your refund will be processed and credited back to your original payment method within 5–7 business days.

Please note:

• Your bank or credit card issuer may take additional time to post the refund to your account

• Shipping costs from your original order are non-refundable (unless the return was due to our error)

Late or missing refunds
If you haven’t received your refund within 10 business days of our approval:

1. Double-check your bank or credit card account again

2. Contact your credit card company—they may have processing delays

3. Contact your bank—they may have additional processing time

If you've done all of the above and still haven't received your refund, please email us at FriedrichAbbottuh@outlook.com and we'll investigate.

Sale items
Only regular-priced items are eligible for a full refund. Sale items may be refunded for store credit only, unless otherwise stated at checkout.

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please email us at FriedrichAbbottuh@outlook.com with photos of the defect. We will provide instructions for the exchange.

If you need a different size or color, the fastest way is to return your original item (following the return process above) and place a new order separately—this ensures you don't lose inventory while waiting.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will email you a gift certificate code.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves first, we will send the refund to the original gift giver.

Return address
Please ship all returns to the address provided in our return instruction email. Do not send returns to the manufacturer unless specifically instructed. The return address will be our Hong Kong office or a designated returns hub (we will confirm in our reply).